This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis
on which personal data that you provide to us (if any), will be processed by us. Please read this policy carefully to
understand our practices regarding your personal data and how we will treat it
because, by visiting www.ableandhandy.co.uk
(our site), you are accepting and consenting to
these practices and, if you do not agree to such practices, you must refrain
from providing such personal data to us.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Able & Handy Ltd of Springheath House, Kelpatrick Road, Slough SL1 6BW.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. If you fill in a form on our site or correspond with us by phone, e-mail or otherwise, you are giving us information about you. This includes information you provide when you register to make purchases from our site, search for a product, [place an order on our site, [participate in discussion boards or other social media functions on our site], [enter a competition, promotion or survey, OTHER ACTIVITIES COMMONLY CARRIED OUT ON THE SITE and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. On each of your visits to our site we may also automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services that we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
COOKIES
Our website uses cookies to identify and distinguish between different visitors to the site. This enables you to enjoy a good user experience when you visit the site and helps us to improve it for you. For detailed information about the cookies we use and the purposes for which we use them see our Cookie Policy
USES MADE OF THIS INFORMATION
We use information held about you in the following ways:
Information you give to us. We will use this information:
- to
carry out our obligations arising from any contracts entered into between you
and us and to provide you with the information, products and services that you
request from us;
- to
provide you with information about other goods and services we offer that are
similar to those that you have already purchased or enquired about;
- to
provide you, or permit selected third parties to provide you, with information
about goods or services we feel may interest you. If you are an existing customer,
we will only contact you by electronic means (e-mail or SMS) with information
about goods and services similar to those which were the subject of a previous
sale or negotiations of a sale to you. If you are a new customer, and where we
permit selected third parties to use your data, we (or they) will contact you
by electronic means only if you have consented to this. If you do not want us
to use your data in this way, or to pass your details on to third parties for
marketing purposes, please notify us and/ or, where such tick-boxes are used by
us, please tick the relevant box situated on the form on which we collect your
data (e.g. when you register to make a purchase);
- to
notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
- to
administer our site and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey purposes;
- to
improve our site to ensure that content is presented in the most effective
manner for you and for your computer;
- to
allow you to participate in interactive features of our service, when you
choose to do so;
- as
part of our efforts to keep our site safe and secure;
- to
measure or understand the effectiveness of advertising we serve to you and
others, and to deliver relevant advertising to you;
- to
make suggestions and recommendations to you and other users of our site about
goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with
any member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, as defined in section 1159 of the UK Companies
Act 2006.
We may share your information with selected
third parties including:
- Business
partners, suppliers and sub-contractors for the performance of any contract we
enter into with you.
- Advertisers
and advertising networks that require the data to select and serve relevant adverts
to you and others. We do not disclose
information about identifiable individuals to our advertisers, but we may
provide them with aggregate information about our users (for example, we may
inform them that 100 men aged under 45 have clicked on their advertisement on
any given day). We may also use such aggregate information to help advertisers
reach the kind of audience they want to target (for example, women in SE
England). We may make use of the personal data we have collected from you to
enable us to comply with our advertisers' wishes by displaying their
advertisement to that target audience.
- Analytics
and search engine providers that assist us in the improvement and optimisation
of our site.
- Credit
reference agencies for the purpose of assessing your credit score where this is
a condition of us entering into a contract with you.
We may disclose your personal information to
third parties:
- In
the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of such business
or assets.
- If
Able & Handy Ltd or substantially all of its assets are acquired by a third
party, in which case personal data held by it about its customers will be one
of the transferred assets.
- If
we are under a duty to disclose or share your personal data in order to comply
with any legal obligation, or in order to enforce or apply our Website Terms of Use or EcommerceTerms and other agreements; or to protect the rights, property, or
safety of Able & Handy Ltd, our customers, or others. This includes
exchanging information with other companies and organisations for the purposes
of fraud protection and credit risk reduction.
The data that we collect from you may be transferred
to, and stored at, a destination outside the European Economic Area (the EEA). [It may also be processed by staff operating
outside the EEA who work for us or for one of our suppliers. Such staff maybe
engaged in, among other things, the fulfilment of your order, the processing of
your payment details and the provision of support services. We will take all
steps reasonably necessary to ensure that your data is treated securely and in
accordance with this privacy policy. By
submitting your personal data, you agree to this transfer, storing or
processing.
All information you provide to us is stored
on our secure servers. Any payment transactions will be encrypted [using SSL
technology].
Unfortunately, the transmission of
information via the internet is not completely secure. Although we will do our
best to protect your personal data, we cannot guarantee the security of your
data transmitted to our site; any transmission is at your own risk. Once we
have received your information, we will use strict procedures and security
features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process
your personal data for marketing purposes. We will usually inform you (before collecting
your data) if we intend to use your data for such purposes or if we intend to
disclose your information to any third party for such purposes. You can
exercise your right to prevent such processing by checking certain boxes on the
forms we use to collect your data and/or by contacting us to tell us not to
process your personal data for marketing purposes.
Our site may, from time to time, contain
links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any
of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these
policies. Please check these policies
before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access
information held about you. Your right of access can be exercised in accordance
with the Act. Any access request may be subject to a fee of £10 to meet our
costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy
in the future will be posted on this page and, where appropriate, notified to
you by e-mail. Please check back frequently to see any updates or changes to
our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at Able & Handy Ltd, Springheath House, Kelpatrick Road, Slough SL1 6BW or please email info@ableandhandy.co.uk